Support Information

Getting Started Quick Reference Guide

Step 1 - Create a new account

• Select “Log In / Create Account” in the upper right corner of the page.
   
• On the Department of Defense Notice and Consent page, provide your consent by selecting “I agree.”
   
• Once on the login page, choose “Create an account” at the bottom of the left panel.
   
• Then create an account by selecting one of the following sign-in options:
  
  • Google
  • CAC or certificate
  • DS Logon
  • ID.me
• Once you log in, you will be redirected back to MilLife Learning. You’ll then be taken to the Role Selection screen, where you must select a role to complete the account creation process.
   

Step 2 - Log in to your existing account

• Access your active account quickly and securely using one of the following login options:
  
  
  • Single sign-in method: If your Google, CAC or certificate, DS Logon or ID.me email address matches the email address that you’ve been using to log in, you’ll be logged in automatically. If the email address associated with your account does not match your Google, CAC or certificate, DS Logon or ID.me email address, you’ll have two options:
    
    
    • Option 1: Recover your existing account by entering the email address associated with your current account. You’ll receive a six-character verification code by email to confirm your identity and connect your existing account to your new Google, CAC or certificate, DS Logon or ID.me sign-in method.
       
    • Option 2: Create a new account using your Google, CAC or certificate, DS Logon or ID.me email address. With this option, your account will not be recovered, and you will not have access to previously saved account information.
  • Logging in with an email and password: If you log in using your email and password, you’ll be prompted to link a new sign-in method to your existing account. If you do not link to a new sign-in method before the email and password login is retired on Oct. 1, 2025, you’ll have to go through the account recovery process to access your saved information or create a new account. If you’ve already linked your account to a new sign-in method, we recommend using the new sign-in method from now on for a smoother, more secure login experience.
• Visit our Help and Troubleshooting page for all login-related issues.
   

Step 3 - Locate, enroll and launch a course

• On the Course Catalog page, you can either:
  
  
  • Enter the name of a course in the Search Catalog box and select the magnifying glass icon. The search results will display in a Courses/Results table.
     
  • Or scroll down the Course Catalog page to find a course in the available course offerings.
• Select the Launch Course button. Then the Course Home page will open in a new browser.
   
• Select the course name link to start the course.
   

Step 4 - View and print Certificate of Completion

1. Upon completing your course, select X in the top right corner of the browser displaying your course.
    
2. Select My Learning on the menu bar. This page shows you the courses you are enrolled in, as well as those you have completed.
    
3. Select the Get Certificate button that is displayed under the course you completed.
    
4. Once the Certificate of Completion is displayed, you can print it or select the PRINT FRIENDLY VIEW link to open the certificate in Adobe Acrobat and save it to your computer.
    
5. Once you print or save your certificate, close the Certificate of Completion windows.
    

Still Having Trouble?

To address additional questions related to your account, submit a technical support request, and make sure to provide as much detail as possible about your specific issue. This will assist the technical team with troubleshooting. We will get back to you within 24 hours.