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User Account Questions

For guidance on setting up, managing or accessing your account, visit our Help and Troubleshooting page.

If your account is currently disabled, log in with another sign-in method, Google, CAC or certificate, myAuth, DS Logon or ID.me, and then you can recover your current account.

If your Google, CAC or certificate, myAuth, DS Logon or ID.me email address matches the email address you’ve been using to log in to MilLife Learning, you’ll be logged in automatically.

If the email address associated with your account does not match your Google, CAC or certificate, myAuth, DS Logon or ID.me email address, you’ll have two options:

  • Option 1: Recover your existing account by entering the email address associated with your current account. You’ll receive a six-character verification code by email to confirm your identity and connect your existing account to your new Google, CAC or certificate, myAuth, DS Logon or ID.me sign-in method.

    If you recover your account, you’ll have access to all previous account information, such as MilLife Learning trainings, grades and enrollments.
  • Option 2: Create a new account using your Google, CAC or certificate, myAuth, DS Logon or ID.me email address. With this option, your account will not be recovered, and you will not have access to previous account information.

For more assistance, visit our Help and Troubleshooting page.

We will never share, sell or rent your account information to anyone. To learn more, view ourprivacy statement.

The login experience got a major upgrade to make things simpler, faster and more secure. No more updating your passwords every 60 days. Now, you will sign in using options you already know and trust — like Google, CAC or certificate, myAuth, DS Logon or ID.me.

If your Google, CAC or certificate, myAuth, DS Logon or ID.me email address matches the email address that you’ve been using to log in to MilLife Learning, you’ll be logged in automatically.

If the email address associated with your account does not match your Google, CAC or certificate, myAuth, DS Logon or ID.me email address, you’ll have two options:

  • Option 1: Recover your existing account by entering the email address associated with your current account. You’ll receive a six-character verification code by email to confirm your identity and connect your existing account to your new Google, CAC or certificate, myAuth, DS Logon or ID.me sign-in method. If you recover your account, you’ll have access to all previous account information, such as role, order history, EFMP & Me checklists, Plan My Move checklists, MilLife Learning trainings, grades and enrollments.
  • Option 2: Create a new account using your Google, CAC or certificate, myAuth, DS Logon or ID.me email address. With this option, your account will not be recovered, and you will not have access to previous account information.

For additional assistance, visit our Help and Troubleshooting page. You can also submit a technical support request. Make sure to provide as much detail as possible about your specific issue. This will assist the technical team with troubleshooting. We will get back to you within 24 hours.

General Course Questions

You will need to be logged in to your MilLife Learning account to launch and enroll in a course.

  • Log in to your MilLife Learning account.
  • Browse the Course Catalog and select Launch Course. This will open the course homepage in a new window.
  • Once launched, the course will be saved to your My Learning page to access later or unenroll.

You can pause or exit anytime and pick up where you left off within 60 days.

If you log in to your account with a CAC or certificate, it will automatically associate. If you are using another login method, you can associate your CAC or certificate by following these steps:

  1. Log in to your account with Google, DS Logon, ID.me or myAuth. In the top right, select “My Account,” then “Account Settings,” and then “Sign-in Security.”
  2. In the Certificate section, click “Add.”
  3. You will be prompted to select your CAC or certificate. Select the appropriate certificate and select “OK.” You may need to enter your certificate password.
  4. You can confirm your CAC or certificate was added once the page refreshes. The information should appear in the grayed-out field.
  5. Next time you log in, you’ll be able to choose a single sign-in method, such as your CAC or certificate, without needing to sign in multiple ways.

For additional assistance, visit our Help and Troubleshooting page.

Certain courses are set up so you can access your training materials for reference at any time. Depending on the course, they can be found in places such as a link in the Course Catalog description or a link on the course page that you can download for later access to the reference materials.

Documents used in courses are in Adobe PDF format (pdf). To access them, download and install Adobe Acrobat Reader(for free).

If you are not hearing any sound:

  • Make sure the volume is turned up and not muted on your device's media player.
  • If you are not using a personal device at home, make sure your access is not restricted.
  • If you are using headphones, make sure they are plugged in.
  • Make sure your computer can play sound.

If you are still unable to hear the audio file, please submit a help desk ticket for further assistance.

Yes. Many MilLife Learning courses are available for users with slow internet capabilities.

We currently offer the following courses in Microsoft Word:

  • Car Buying Basics
  • Consumer Credit
  • Developing Your Spending Plan
  • Investing in Your Future
  • Military Funeral Honors
  • Money and the Move 
  • REACH Facilitator Training, Modules 1-6
     

Some courses have eligibility requirements and are restricted to certain audiences. When courses are restricted, individuals intended to take the course usually receive guidance on how to complete their profile. If you require the training, check your account settings to ensure you have entered all your information correctly.

You can access the Sesame Workshop Courses and Webinars by following these steps.
 

  1. Log in to MilLife Learning.
     
  2. Navigate to the Course Catalog.
     
  3. Enter Sesame Workshop Courses and Webinars in the Search Catalog box and select the magnifying glass icon.

    • Select Service Providers in the Filter by Audience section and/or Sesame Street in the Filter by Category section for additional ways to navigate to Sesame Workshop Courses and Webinars in the Course Catalog.
       
  4. Launch Sesame Workshop Courses and Webinars.
     
  5. Select the Join Sesame Street Workshop link: Join The Workshop - Sesame Workshop.
     
  6. Create and log in to your account on the Sesame Workshop website.

    • Enter your name, email address and optional information you want associated with your Sesame Workshop account.
       
    • Select Sign Up.
       
    • Check the email inbox associated with your Sesame Workshop account for a confirmation email from Sesame Workshop asking you to log in to your Sesame Workshop account. It may take up to 10 minutes for this email to appear in your inbox.

      • Check your junk or spam folder if the email from Sesame Workshop does not appear in your inbox.
         
      • If you do not receive a confirmation email from Sesame Workshop to log in to your account after 10 minutes, you may need to contact Sesame Workshop to resolve issues in registering your account.
         
    • Select Log In or copy the login link provided in the email and paste it into your web browser. Selecting Log In will open the Sesame Workshop website in a new tab or window.
       
    • Remain signed into your Sesame Workshop account to access the Sesame Workshop Courses and Webinars.
       
  7. Return to the launched Sesame Workshop Courses and Webinars homepage.

    • Select the Mark Reviewed button to receive access to the links to the courses and webinars.
       
    • Select the applicable courses and/or webinars you want to take.
       

Once you have selected the courses and/or webinars you want to take, you will be redirected to the Sesame Workshop website to complete the courses and/or webinars.
 

System Access

For the best MilLife Learning experience, use the latest version of Microsoft Edge, Google Chrome, Safari or Mozilla Firefox.

This is a standard DOD security message. Select Yes to grant access to this site so you can begin taking your course.

Depending on your organization's internet security settings, you may need to place the MilitaryOneSource.mil and militarycfp.blackboard.com domains in your trusted sites or modify your site permissions or preferences for Military OneSource.

Below are the instructions for Edge, Chrome, Safari and Firefox.

Edge

How to add a site to Trusted sites in Edge:

From your desktop control panel:

  • Open Internet Options in your Start menu.
  • Select the Security tab in the Internet Options window.
  • Select the Trusted sites zone (green checkmark) and select the Sites button.
  • Add these websites to your Trusted sites zone by typing in the site and selecting the Add button:
  • Exit, restart your browser and try to access the site again. 

Chrome

Change site permissions:

Navigate to the three dots on the right side of the browser.

  • Choose Settings.
  • Click on Privacy and Security.
  • Choose Site Settings.
  • Scroll down and expand the Additional Content Settings area.
  • Choose Insecure content.
  • Click on Add next to Allowed to show insecure content.
  • Add:
    • MilitaryOneSource.mil 
    • militarycfp.blackboard.com

Safari

To change website preferences in Safari on Mac, visit https://support.apple.com/guide/safari/websites-ibrwe2159f50/mac

Firefox

Update enhanced tracking protection:

  • Open the website.
  • Click on the shield icon next to the URL.
  • Slide Enhanced Tracking Protection to off.

Depending on your browser, you may need to clear your cache or delete your cookies and browser history. You can do this by following the instructions under: “How do I clear my cache?”

This is likely due to an issue with your cache. Depending on your browser, you may need to clear your cache or delete your cookies and browser history. You can do this by following the instructions directly under: “How do I clear my cache?”

Depending on your operating system/browser, review the instructions below to clear your cache to attempt to fix the problem. If you find these steps unsuccessful, contact the help desk for assistance.

For Chrome:

Open Chrome and follow the steps below to clear your cache:

  • Click the three toggle dots in the browser's upper right-hand corner.
  • Select Delete browsing data.
  • Select a time range and all checkboxes. Then click Delete data.

Once those steps are complete, restart your browser and try accessing the site again.

For MAC:

Open Safari and follow the steps below to clear your cache:

  • Select Safari in the menu at the top of the screen.
  • Select Settings or Preferences (depending on the version of macOS you are running).
  • Go to the Privacy tab.
  • Select Manage Website Data.
  • Choose Remove All or select websites individually to remove.

Once those steps are complete, restart your browser and try accessing the site again.

For Microsoft Edge:

Open Microsoft Edge and follow the steps below to clear your cache:

  • Click the three dots in the upper-right corner and click Settings.
  • Under the Clear browsing data section, click Choose what to clear.
  • In the pop-up, set the Time range.
  • Check Cached images and files.
  • (Optional) Uncheck other items unless you want to delete them.
  • Click Clear now.

Once those steps are complete, restart your browser and try accessing the site again.

Firefox

  • Select the Open Application Menu button.
  • Select History.
  • Select Clear Recent History.
  • In the Time range to clear drop-down menu, select Everything.
  • Select the Browsing & download history, Forms & search history, Cookies and Cache radio buttons.
  • Select Clear Now.

Once those steps are complete, restart your browser and try accessing the site again.

MilLife Learning uses pop-up windows to launch courses. If your browser is configured to block pop-up windows, you may receive warning prompts or error messages when trying to launch courses. To ensure you have the best experience when using our website, we recommend you configure your browser to allow pop-up windows from https://MilitaryOneSource.mil and https://militarycfp.blackboard.com. Below are the instructions for Edge, Chrome, Safari and Firefox.

Edge

Follow these steps:

  • Click the three dots in the upper-right corner and click Settings.
  • Click Cookies and site permissions.
  • Click Pop-ups and redirects.
  • Go to the Allow section and click Add.
  • Enter https://MilitaryOneSource.mil in the field and select the Add button.
  • Enter https://militarycfp.blackboard.com in the field and click on the Add button.

Chrome

Visit the Google Chrome Help Center and search for “block or allow pop-ups” and select “Read more” for directions on allowing pop-ups.


Safari

Visit the Safari User Guide website and search the guide for “allow or block pop-ups in Safari on Mac.” Then, click on the link to that section of the guide for directions on allowing pop-ups.

Firefox

Visit the Mozilla Support website and search for “pop-up blocker settings, exceptions and troubleshooting.” Click on the link to that help article for directions on allowing pop-ups.

 

What should I do if I have problems that aren't answered by these FAQs?

We’re here to help address additional questions. You can submit a technical support request, and make sure to provide as much detail as possible about your specific issue. This will assist the technical team with troubleshooting. We will get back to you within 24 hours.

For all other questions, contact Military OneSource at 800-342-9647. Are you OCONUS/International? View calling options.

We’re here to help address additional questions. You can submit a technical support request, and make sure to provide as much detail as possible about your specific issue. This will assist the technical team with troubleshooting. We will get back to you within 24 hours.
 

For all other questions, contact Military OneSource at 800-342-9647. Are you OCONUS/International? View calling options.

Course Completion

You can download and print your course certificate after you've taken the training by selecting Get Certificate on the My Learning page.

MilLife Learning will not notify your manager. You will need to provide them a copy of your completion certificate.

Yes. You can download your certificate after you complete the course at any time from the My Learning page. Note that you will have to log in to access the page. If you experience issues with downloading your certificate, submit a support ticket, and the help desk will assist you in obtaining your certificate.

Once you complete the Word version of the course:

  1. Log in to MilLife Learning.
  2. Go to the course homepage and select the Word version of the course.
  3. Download and review the document.
  4. Go back to the course homepage, select Self-Certify and take the test.
  5. Go to your My Learning page and download the certificate of completion.

Note: If your issue is not covered above or the information provided did not address your issue, please submit a help desk ticket.

Note: If your issue is not covered above or the information provided did not address your issue, please submit a help desk ticket.

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