Depending on your operating system/browser, review the instructions below to clear your cache to attempt to fix the problem. If you find these steps unsuccessful, contact the help desk for assistance.
For Chrome:
Open Chrome and follow the below steps to clear your cache:
- Click the three toggle dots in the browser's upper right-hand corner.
- Select Delete browsing data.
- Select a time range and all checkboxes. Then click Delete data.
Once those steps are complete, restart your browser and try accessing the site again.
For MAC:
Open Safari and follow the below steps to clear your cache:
- Select Safari in the menu at the top of the screen.
- Select Settings or Preferences (depending on the version of macOS you are running).
- Go to the Privacy tab.
- Select Manage Website Data.
- Choose Remove All or select websites individually to remove.
Once those steps are complete, restart your browser and try accessing the site again.
For Microsoft Edge:
Open Microsoft Edge and follow the below steps to clear your cache:
- Click the three dots in the upper-right corner and click Settings.
- In the left-hand menu, click Privacy, search, and services.
- Under the Clear browsing data section, click Choose what to clear.
- In the pop-up, Set the Time range (for example, Last hour or All time).
- Check Cached images and files.
- (Optional) Uncheck other items unless you want to delete them too.
- Click Clear now.
Once those steps are complete, restart your browser and try accessing the site again.
Firefox
- Select the Open Application Menu button.
- Select History.
- Select Clear Recent History.
- In the Time range to clear drop-down menu, select Everything.
- Select the Browsing & download history, Forms & search history, Cookies and Cache radio buttons.
- Select Clear Now.
Once those steps are complete, restart your browser and try accessing the site again.