Frequently Asked Questions

MilLife Learning has a new look and feel, with enhanced browsing options in the Course Catalog.

Your account information did not change. Log in with your Military OneSource account.

You do not need to retake any courses. The design of the site is the only thing that has changed. The content is the same.

For new accounts, see our Getting Started Quick Reference Guide. For other questions, visit Creating and Updating Your Military OneSource Account.

We need to know a bit about you to customize your training. The profile is the second part of the registration process.

Be sure you entered your email address correctly. You may also need to check your spam or junk folders. There can be a short delay before the email arrives in your inbox. If you have not received it after a brief amount of time, submit a support ticket and the help desk will send you a new confirmation email.

Visit Troubleshooting Your Military OneSource Account for information on resetting your password.

Visit Troubleshooting Your Military OneSource Account for information on resetting your password.

Defense Department security restrictions require passwords to be changed every 60 days. As your password expiration date gets closer, you will receive automatic reminders with instructions on how to reset it. Users who log in using an email and password can extend the life of their password from 60 to 150 days by adding two-factor authentication. Visit Creating and Updating Your Military OneSource Account for more information.

We take great care to protect your information. While we have safeguards in place, you should take appropriate safety precautions with your password and user account. Read about our privacy policy at https://www.militaryonesource.mil/legal-security/privacy-policy/.

• Log in to MilLife Learning.
• Click on My Account in the upper right-hand corner.
• Update your information.
• Select the Save and Continue button at the bottom of the page.

Visit Creating and Updating Your Military OneSource Account for more information.

Verify you have entered the correct email address and password. Passwords are case-sensitive; make sure caps lock isn’t on. Visit Troubleshooting Your Military OneSource Account for more assistance.

You can associate your unit and installation with your account by following these steps:

• Log into MilLife Learning.
• Select My Account.
• Navigate to the Profile Information section.
• Select Add Role within the appropriate role or roles displayed (service member, for example).
• Fill out required applicable fields (service status, for example).
• Select Installation and Unit: • Select Other if your Installation is not included.
• Select No Unit if your Unit is not listed.
• Select Save Role to update your applicable role.
• Select Save and Continue, or Save to apply those changes to your profile.

Your unit and installation will then be associated with your account.

You will need to be logged in to your MilLife Learning account to launch and enroll in a course.

• Log in to your MilLife Learning account.
• Browse the Course Catalog and select “Launch Course.” This will open the course homepage in a new window.
• Once launched, the course will be saved to your My Training page to access later or unenroll.

For more information, see our Getting Started Quick Reference Guide.

You can pause or exit anytime and pick up where you left off within 60 days.

Certain courses are set up so you can access your training materials for reference at any time. Depending on the course, they can be found in places such as a link in the Course Catalog description or a link on the course page that you can download for later access to the reference materials.

Documents used in courses are in Adobe PDF format (.pdf). Download and install Acrobat Reader (for free).

If you are not hearing any sound:

• Make sure the volume is turned up and not muted on your computer and the media player.
• If you are at work, make sure your access is not restricted.
• If you are using headphones, make sure they are plugged in.
• Make sure your computer can play sound.

If you are still unable to hear the audio file, you can submit a help desk ticket.

Yes. Many MilLife courses are available for users with a slow internet format.

We currently offer the following courses in Word:

• Air Force Key Spouse Part 2
• Car Buying Basics
• Consumer Credit
• Developing Your Spending Plan
• Investing in Your Future
• Military Funeral Honors
• Money and the Move
• REACH Facilitator Training, Modules 1-6

To access the eSAT course, you will need to ensure that you have the Service Member role added to your profile. To update your profile:

• Log in to MilLife Learning.
• Go to the My Account page.
• Scroll down to the Profile Information section and select the Add Role or Update Role button under the Service Member icon.
• Ensure you have entered your Service Status and Service Branch correctly.
• Select your Installation and Unit from the drop-down menus.
• Select Save Role.
• Return to MilLife Learning and access the eSAT course.

Visit the My Account page to add a certificate to your profile. To update your profile:

• Log in to MilLife Learning.
• Go to the My Account page.
• Scroll down to the CAC Certificate section to add or update your certificate.
• Select the Save and Continue button at the bottom and return to MilLife Learning and access the course.

Visit Creating and Updating Your Military OneSource Account for more information.

Some courses are restricted to certain audiences and have eligibility requirements. When courses are restricted, those individuals intended to take the course usually receive guidance on how to fill out their profile. If you need the training, you may have to check your profile to ensure you have entered all your information correctly.

You can access the Sesame Workshop courses and webinars by following these steps.

1. Log in to MilLife Learning.
2. Navigate to the Course Catalog.
3. Enter Sesame Workshop Courses and Webinars in the Search Catalog box and select the magnifying glass icon.
   • Select Service Providers in the Filter by Audience section and/or Sesame Street in the Filter by Category section for additional ways to navigate to Sesame Workshop Courses and Webinars in the Course Catalog.
4. Launch Sesame Workshop Courses and Webinars.
5. Select the Join Sesame Street Workshop link: Join The Workshop - Sesame Workshop.
6. Create and log in to your account on the Sesame Workshop website.
   • Enter your name, email address and optional information you want associated with your Sesame Workshop account.
   • Select Sign Up.
   • Check your email inbox associated with your Sesame Workshop account for a confirmation email from Sesame Workshop asking you to log in to your Sesame Workshop account. It may take up to five or 10 minutes for this email to appear in your inbox.
     1. Check your junk or spam folder if the email from Sesame Workshop does not appear in your inbox.
        • If you do not receive a confirmation email from Sesame Workshop to log in to your account after five to 10 minutes, you may need to contact Sesame Workshop to resolve issues in registering your account. 
   • Select Log In or copy the login link provided in the email and paste it to your web browser. Selecting Log In will open the Sesame Workshop website in a new tab or window.
     1. Remain signed into your Sesame Workshop account to access the Sesame Workshop Courses and Webinars.
7. Return to the launched Sesame Workshop Courses and Webinars homepage.
   • Select the Mark Reviewed button to receive access to the links to the courses and webinars. 
   • Select the applicable courses and/or webinars you want to take. 

Once you have selected the courses and/or webinars you want to take, you will be redirected to the Sesame Workshop website to complete the courses and/or webinars.

For the best MilLife Learning experience, use the latest version of Microsoft Edge, Mozilla Firefox, Safari or Google Chrome.

This is a standard DOD security message. Select Yes to allow this site so you can begin taking your course.

Depending on your organization's internet security settings, you may need to place the MilitaryOneSource.mil and militarycfp.blackboard.com domains in your trusted sites or modify your site permissions or preferences for Military OneSource. 

Below are the instructions for Edge, Chrome, Safari and Firefox. The instructions for Edge work for all PC browsers on Windows 10.

Edge

How to add site to a trusted site in Edge (and all browsers on Windows 10): 

From your desktop control panel:

• Open Internet Options in your start menu.
• Select the Security tab in the Internet Options window.
• Select the Trusted Sites zone (green checkmark) and select the Sites button.
• Add these websites to your Trusted Sites zone by typing in the site and selecting the Add button:
  • https://*.MilitaryOneSource.mil
  • https://militarycfp.blackboard.com
  • Exit, restart your browser and try to access the site again.

Chrome

Change site permissions: 

Navigate to the three dots on the right side of the browser.

• Choose Settings.
• Click on Privacy & Security.
• Choose Site Settings.
• Scroll down and expand the Additional Content Settings area.
• Scroll to the bottom.
• Choose Insecure content.
• Click on Add next to Allowed to show insecure content.
• Add:
  • MilitaryOneSource.mil
  • militarycfp.blackboard.com

Safari

Change website preferences in Safari on Mac: https://support.apple.com/guide/safari/websites-ibrwe2159f50/mac

Firefox

Update enhanced tracking protection:

• Open the website.
• Click on the shield icon next to the URL.
• Slide Enhanced Tracking Protection to off.

Depending on your browser, you may need to clear your cache or delete your cookies and browser history. You can do this by following the instructions under: “How do I clear my cache?”

This is likely due to an issue with your cache. Depending on your browser, you may need to clear your cache or delete your cookies and browser history. You can do this by following the instructions directly under: “How do I clear my cache?”

Depending on your operating system/browser, review the instructions below to clear your cache to attempt to fix the problem. If you find these steps unsuccessful, contact the help desk for assistance.

For Chrome:

Open Chrome and follow the below steps to clear your cache:

• Open Chrome Customize and Control options by selecting the three toggle dots in the browser's upper right corner
• Select the More Tools tab in the Chrome Options window. Select Clear Browsing Data.
• In the Browsing history section, select all check boxes. Then select Clear Data.

Once those steps are complete, restart your browser and try accessing the site again.

For MAC:

Open Safari and follow the below steps to clear your cache:

• Select Safari in the menu at the top of the screen.
• Select Settings or Preferences (depending on the version of macOS you are running).
• Go to the Privacy tab.
• Select Manage Website Data.
• Choose Remove All or select websites individually to remove.

Once those steps are complete, restart your browser and try accessing the site again.

For Microsoft Edge:

Open Microsoft Edge and follow the below steps to clear your cache:

• Open Microsoft Edge, select Menu. (Three dots icon on THE top right corner of the browser) > Settings > Privacy & services
• Under Clear browsing data, select Choose what to clear.
• Select all check boxes and select Clear now.

Once those steps are complete, restart your browser and try accessing the site again.

Firefox

• Select the Open Application Menu button.
• Select History.
• Select Clear Recent History.
• In the Time range to clear drop-down menu, select Everything.
• Select the Browsing & download history, Forms & search history, Cookies and Cache radio buttons.
• Select Clear Now.

Once those steps are complete, restart your browser and try accessing the site again.

MilLife Learning uses pop-up windows to launch courses. If your browser is configured to block pop-up windows, you may receive warning prompts or error messages when trying to launch courses. To ensure you have the best experience when using our website, we recommend you configure your browser to allow pop-up windows from https://MilitaryOneSource.mil and https://militarycfp.blackboard.com.

Below are the instructions for Edge, Chrome, Safari and Firefox.

Edge

Follow these steps:

• Open Internet Options.
• Select the Privacy tab.
• In the Pop-up Blocker section, click on the Settings button.
• Enter https://MilitaryOneSource.mil in the field and select the Add button.
• Enter https://militarycfp.blackboard.com in the field and click on the Add button.
• Select the Close button to apply the changes and click on OK in the Internet Options window.
• Exit, restart your browser and try to access the site again.

Chrome

Block or allow pop-ups in Chrome: https://support.google.com/chrome/answer/95472?hl=en

Safari

Follow these steps:

• Go to the Safari menu and select Preferences from the drop-down menu.
• Select the Websites tab and click on Pop-up Windows from the General menu.
• Change “When visiting other websites” to Allow.
• Exit, restart your browser and try to access the site again.

Firefox

Pop-up blocker settings, exceptions and troubleshooting: https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

Contact the help desk and let us know. Screenshots and other details will help the tech team with the troubleshooting if you can provide them.

You can download and print your course certificate after you’ve taken the training by selecting Get Certificate on the My Training page.

MilLife Learning will not notify your manager. You will need to provide them a copy of your completion certificate.

Yes. You can download your certificate after you complete the course at any time from the My Training page. Note that you will have to log in to access the page.

Once you complete the Word version of the course: 

• Log in to MilLife Learning. 
• Go to the course homepage and select the Word version of the course. 
• Download and review the document. 
• Go back to the course homepage, select Self-Certify and take the test. 
• Go to your My Training page and download the certificate of completion.