Department of Defense security restrictions require passwords to be changed every 60 days. As the date on which your password is scheduled to expire gets closer, you will receive automatic reminders with instructions on how to reset it.

If you are unable to log in to your account, you will need to submit a support ticket for it to be reopened.

If you have a Common Access Card, you can also associate it with your account to access it even after your password has expired.

To associate a CAC with your account:

1. Log in to Military OneSource with your username and password.
2. Select the Menu icon.
3. Select My Account.
4. Navigate to the CAC Certificate section located below the User Information section.
5. Select the Add Certificate button.
6. Choose the appropriate certificate; do not select the DOD email-CA-XX certificate.
7. Select the Save button.
8. Your CAC will then be associated with your account and can be used to log in.

Accounts that have been inactive for more than one year are deactivated for security purposes. If you find that your account has been disabled, submit a support ticket, and the help desk will reactivate your account.

Be sure you entered your email address correctly. You may also need to check your spam, junk or clutter folders (depending on your email system). There can be a short delay before the email arrives in your inbox, but if you have not received it after a brief amount of time, submit a support ticket and the help desk will send you a new confirmation email.

We need to know a bit about you to customize your training. The profile is the second part of the registration process.

When entering your code from your certificate, make sure you do not enter the dashes, only the numbers. MySECO will not accept the code if it contains dashes.

To enroll in the eSAT course, you will need to go to the My Profile page to ensure that you have added the Service Member role to your profile. To update your profile:

1. Log in to MilLife Learning.
2. Go to the My Profile page.
3. Under the Profile Information section, select the Add Role or Update Role button under the Service Member icon.
4. Ensure you have entered your Service Status and Service Branch correctly.
5. Select your Installation and Unit from the drop-down menus.
6. Select Save Role.
7. Select the Save and Continue button to return to MilLife Learning and access the eSAT course.

Log in to MilLife Learning.

Select the My Profile link from the drop-down menu at the top right of the page, and the My Profile page will appear.

Update your information.

Select the Save and Continue button to go back to the page you were previously on.

Verify you have entered the correct email address and password. Passwords are case sensitive, so make sure caps lock isn’t on.

Passwords for MilLife Learning require at least 12 characters, with at least one capital letter, one number and one special character (#, @, !, etc.).

Your account could also have been disabled if you have not logged in to MilLife Learning within 365 days. You should receive an error message notifying you of this when you try to log in. To restore your account, select the support link and the help desk will reactivate you.

MilLife Learning uses pop-up windows to launch courses. If your browser is configured to block pop-up windows, you may receive warning prompts or error messages when trying to launch courses. To ensure you have the best experience when using our website, we recommend you configure your browser to allow pop-up windows from https://MilitaryOneSource.mil and https://militarycfp.blackboard.com.

Below are the instructions for Edge, Chrome, Safari and Firefox.

Edge

Follow these steps:

1. Open Internet Options.
2. Select the Privacy tab.
3. In the Pop-up Blocker section, click on the Settings button.
4. Enter https://MilitaryOneSource.mil in the field and select the Add button.
5. Enter https://militarycfp.blackboard.com in the field and click on the Add button.
6. Select the Close button to apply the changes and click on OK in the Internet Options window.
7. Exit, restart your browser and try to access the site again.

Chrome

Block or allow pop-ups in Chrome: https://support.google.com/chrome/answer/95472?hl=en

Safari

Follow these steps:

1. Go to the Safari menu and select Preferences from the drop-down menu.
2. Select the Websites tab and click on Pop-up Windows from the General menu.
3. Change “When visiting other websites” to Allow.
4. Exit, restart your browser and try to access the site again.

Firefox

Pop-up blocker settings, exceptions and troubleshooting: https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

Make sure you have typed or copied the address, “https://millifelearning.MilitaryOneSource.mil” correctly. Occasionally, we come across issues in which the user has accidentally copied a blank space or left out a character.

Depending on your organization's internet security settings, you may need to place the MilitaryOneSource.mil and militarycfp.blackboard.com domains in your trusted sites or modify your site permissions or preferences for Military OneSource.

Below are the instructions for Edge, Chrome, Safari and Firefox. The instructions for Edge work for all PC browsers on Windows 10.

Edge

How to add site to a trusted site in Edge (and all browsers on Windows 10):

From your desktop control panel:

1. Open Internet Options in your start menu.
2. Select the Security tab in the Internet Options window.
3. Select the Trusted Sites zone (green checkmark) and select the Sites button
4. Add these websites to your Trusted Sites zone by typing in the site and selecting the Add button:
   • https://*.MilitaryOneSource.mil
   • https://militarycfp.blackboard.com
5. Exit, restart your browser and try to access the site again.

Chrome

Change site permissions:

1. Navigate to the three dots on the right side of the browser.
2. Choose Settings.
3. Click on Privacy & Security.
4. Choose Site Settings.
5. Scroll down and expand the Additional Content Settings area.
6. Scroll to the bottom.
7. Choose Insecure content.
8. Click on Add next to Allowed to show insecure content.
9. Add:
   • MilitaryOneSource.mil
   • militarycfp.blackboard.com

Safari

Change website preferences in Safari on Mac: https://support.apple.com/guide/safari/websites-ibrwe2159f50/mac

Firefox

Update enhanced tracking protection:

1. Open the website.
2. Click on the shield icon next to the URL.
3. Slide Enhanced Tracking Protection to off.

Depending on your browser, you may need to clear your cache or delete your cookies and browser history. You can do this by following the instructions under: “How do I clear my cache or delete my cookies and browser history?”

This is likely due to an issue with your cache. Depending on your browser, you may need to clear your cache or delete your cookies and browser history. You can do this by following the instructions directly under: “How do I clear my cache or delete my cookies and browser history?”

Below are the instructions for clearing your cache or deleting your cookies and browser history on Edge, Chrome, Safari and Firefox.

Edge

Follow these steps:

1. Open Internet Options.
2. In the General tab in the Internet Options window, select Delete under the Browsing History section.
3. In the Delete Browsing History window, select the Temporary Internet files and website files, Cookies and website data and History.
4. Select Delete.
5. Restart your browser and try accessing the site again.

Chrome

Clear cache and cookies: https://support.google.com/accounts/answer/32050

Safari

Manage cookies and website data in Safari on Mac: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Firefox

How to clear the Firefox cache: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

To best view and use MilLife Learning, Chrome or Edge work best on a PC. Safari is better for Mac.

Documents used in courses are in Adobe PDF format (.pdf). Download and install Acrobat Reader (for free).

Contact the help desk and let us know. Screen shots and other details will help the tech team with the troubleshooting if you can provide them.

Department of Defense security restrictions require passwords to be changed every 60 days. As the date on which your password is scheduled to expire gets closer, you will receive automatic reminders with instructions on how to reset it.

We take great care to protect your information. While we have safeguards in place, you should take appropriate safety precautions with your password and user account.

Some courses are restricted to certain audiences and have eligibility requirements. When courses are restricted, those individuals intended to take the course usually receive guidance on how to fill out their profile. If you need the training, you may have to check your profile to ensure you have entered all your information correctly.

This is a standard DOD security message. Select Yes to allow this site so you can begin taking your course.

You can download and print your course certificate after you’ve taken the training by selecting Get Certificate on the My Training page.

MilLife Learning will not notify your manager. You will need to provide them a copy of your completion certificate.

Yes. You can download your certificate after you complete the course at any time from the My Training page. Note that you will have to log in to access the page.

You must be enrolled in a course before you can launch it.

To enroll in a course:

• Select the Course Catalog link.
• Browse the list of courses.
• Select the Enroll link in the action column.
• Select the Launch Course button on the My Training page.

This will open the course homepage in a new window.

To launch a course, if you have previously enrolled, select Launch Course from either the Course Catalog or My Training page. Either option will also open the course homepage in a new window.

You can pause or exit anytime and pick up where you left off within 60 days.

Certain courses are set up so you can access your training materials for reference at any time. Depending on the course, they can be found in such places as a link in the Course Catalog description or a link on the course page that you can download for later access to the reference materials.

You can listen to the internet audio files on this site directly from your computer. It is possible you won’t be able to play internet audio files at work due to network restrictions, so a transcript is available on every course for you to read. If you have access to MilLife Learning from home, and your computer has internet access, speakers and a media player, you can listen to the internet audio files from your personal computer. When you select the Windows Media link, a window opens with the media player in it. At the bottom of the player you should see the audio buffering. Play is automatic once the system is ready.

If you are not hearing any sound:

• Make sure the volume is turned up and not muted on your computer and the media player.
• If you are at work, make sure your access is not restricted.
• If you are using headphones, make sure they are plugged in.
• Make sure your computer can play sound.
• If you do not already have a media player on your system, you can download a free player such as Real Player or Windows Media Player.
• If you are still unable to hear the audio file, you can submit a help desk ticket.