Frequently Asked Questions

Please note: If your issue is not listed below or the information provided did not address your issue, please submit a support ticket.

MilLife Learning System Updates

Q: Why does the account login page look different?
A: We have tried to provide an easier login experience that can eventually be used across all MC&FP-affiliated applications. Now, you can log in through one username and password or your CAC to access your Military OneSource, MilLife Learning and Plan My Move account.

Q: What happens to the account profile I created before?
A: The information you provided when you registered for a MilLife Learning account has been migrated to allow you to have multiple roles. You can review your profile, make changes, and if you have multiple roles – for example, you are a service provider and a family member – you will now be able to include additional roles you might have.

Q: What is the benefit of this update?
A: This upgrade is part of a continuing effort to improve the user experience.

With this update, you can make changes to your account profile and identify multiple roles you might have, including Service Member, Immediate Family Member, Extended Family Member, Department of Defense Service Provider, Other Service Provider Federal Agency, Other Service Provider Non-Federal Entity, Citizen/Public and/or Media.

You will now also be able to use one login for multiple MC&FP applications.

Additionally, you can associate your CAC to your Military OneSource account. If using your CAC, do not select the DoD email-CA-XX certificate when prompted.

Q: What other MC&FP applications will my MilLife Learning account grant me access to?
A: With your MilLife Learning account, you can now seamlessly access the Plan My Move and Military OneSource websites. Eventually, all other MC&FP-affiliated applications will be integrated as well. If you already have a MilLife Learning account based on the same email address, your Military OneSource information will be merged into it. For this reason, your MilLife Learning username and password will be used to log in to all applications.

Q: What happens if I have both a Military OneSource and MilLife Learning account?
A: If you are using the same email address for both your Military OneSource and MilLife Learning accounts, your Military OneSource account will be merged into your MilLife Learning account. Therefore, use your MilLife Learning account credentials or CAC, if it is associated to your account, to log in.

If you have different email addresses for your Military OneSource and MilLife Learning accounts, you will have two different accounts you may use. You can choose to keep both accounts and/or use the MilLife Learning account moving forward.

Q: If I already have a MilLife Learning account, how do I associate my CAC?
A: You can associate your CAC to your account by following these steps:

  1. Log in to Military OneSource with username and password
  2. Select the Menu icon
  3. Select My Account
  4. Navigate to the CAC Certificate section located below the User Information section
  5. Select the Add Certificate button
  6. Choose the appropriate certificate (do not select the DoD email-CA-XX certificate)
  7. Select the Save button

Your CAC will then be associated to your account and can be used to log in.

Q: If using a CAC, will the expiration be tied to the CAC or will it need to be updated every 60 days?
A: If using a CAC, you will be able to log in via CAC until the CAC expires. If you attempt to log in using your Military OneSource username and password after the 60 days, you will be asked to reset your password.

Q: What will happen to the courses I’m currently enrolled in?
A: This upgrade will have no impact to your current or future coursework. You’ll continue to work on any course you are currently enrolled in and certificates for previously completed courses will be available.

Q: Why does the course catalog look different?
A: We have recently completed upgrades to improve the user experience in finding the courses that are relevant to them. Courses are now organized in categories based on the programs they relate to. By selecting a category, you can browse the selection to find courses that meet your needs. You may also search for courses using the search field at the top of the page. Please keep in mind that the search function will retain your results after you leave the catalog page. In order to view all courses again, you must select the Reset button to remove your search filter. You can also complete a new search by adding a new term to the search field and selecting the Search button again.

Q: What should I do if I have any problems?
A: As always, these updates are new and you may experience unanticipated glitches. We want and need to understand any of the pain points you experience so that we can take corrective action. Please contact the help desk and let us know. If you have them, screen shots and other details will help the tech team with the troubleshooting.

Thank you!
We continue to look for ways to improve MilLife Learning. We appreciate all your feedback and hope that this new logon makes access easier.

System Access

Q: What do I do if I tried to register but don’t receive the confirmation email?
A: Be sure you entered your email address correctly when registering. You may also need to check your spam, junk or clutter folders (depending on your email system) in case the registration message was filtered out. It can take a little bit of time for the email to arrive in your inbox, however, if you do not receive it after a brief amount of time, please submit a support ticket, and the Help Desk will send you a new confirmation email.

Q: I have a new email address. How do I update my account?
A: Glad you asked. To update your account information, first log in into MilLife Learning. Then select the My Profile link from the drop-down at the top right of the page, and the My Profile page will appear. Update your information and then select the Save and Continue button to go back to the page you were on previously.

Q: I have entered my log-in information, but I still can't access MilLife Learning. What's wrong?
A: Before you take a hammer to your computer:

  • Verify that you have entered the correct email address and password. Passwords are case sensitive, so make sure Caps Lock isn’t on.
  • Remember: passwords for MilLife Learning require 12 characters, with one capital letter, one number and one special character (#, @, !, etc.).

Your account could also have been disabled if you have not logged into MilLife Learning within 365 days. You should receive an error message notifying you of this when you try to login. To re-activate your account, please select the support link, and the Help Desk will reactivate your account.

Q: When I try to get to the MilLife Learning website, I get a “page can’t be displayed” error. What should I do?
A: Make sure you have typed or copied the LMS address, “,” correctly. Occasionally, we come across issues in which the user has accidentally copied a blank space or left a character off.

Q: Which browser do I need for optimal viewing of this site?
A: To best view and use MilLife Learning, PC users need Internet Explorer 8.0 or higher. Mozilla Firefox and Google Chrome are also good options if available.

Trusted Sites

Q: What should I do if I can’t get any of the courses to load?
A: Depending on your organization's internet security settings, your internet browser may be locked down to only allow things like Flash player to work for trusted websites. To ensure that these applications work, you need to place the Military OneSource domain in your trusted sites. Below are the instructions for Internet Explorer, Google Chrome, Safari and Firefox.

Internet Explorer

Please open Internet Explorer and verify the following settings:

  • Open Internet Options by selecting the Tools, Internet Options menu options.
  • Select the Security tab in the Internet Options window.
  • Select the Trusted sites zone (green checkmark) and select the Sites button.
  • Add these websites to your Trusted sites zone by typing in the site and clicking the Add button:
    • http://*
    • https://*
  • Apply the changes by selecting the Close button in the Trusted sites window and selecting OK in the Internet Options window.

Once those settings are set, restart your browser and try accessing the site again.


Open any version of Safari and add Top Sites by completing the following steps for each of the appropriate links below:

  • Press Control while selecting the link in the address bar.
  • Select Add link to Bookmarks.
  • Under Add this page to: click the arrow for the drop-down menu.
  • Select Top Sites.
  • Click the Add button.
    • http://*
    • https://*

Once those settings are set, restart your browser and try accessing the site again.

Google Chrome

Please open Google Chrome and ensure the following settings are in place:

  • Select the three horizontal lines icon on the far right of the address bar. (When hovering over this icon, it shows Customize and control Google Chrome.)
  • Select Settings, scroll to the bottom and select the Show advanced settings link.
  • Select Change proxy settings.
  • Select the Security tab > Trusted sites icon, then select Sites.
  • Add these websites to your Trusted sites zone by typing in the site and clicking the Add button.
    • http://*
    • https://*

Once those settings are set, restart your browser and try accessing the site again.


For Firefox, there are several different areas to add a trusted site (referred to as "Exceptions"), depending on what functionalities you want to allow prevent.

  • From the Firefox menu, go to Tools > Options.
  • Under Content, you can choose to add Exceptions to:
    • Block pop-up windows: Select Exceptions and add URLs for the sites where you want to allow pop-ups.
    • Load images automatically: Select Exceptions and enter the URL of the site and choose to either Allow or Block the site from loading images automatically.
    • Enable JavaScript: Select Exceptions and add URLs for the sites where you want to allow JavaScript.
  • Under Privacy, if you want to allow cookies from most sites, select Clear all current history to open the Clear Recent History window. Select Accept cookies from sites, but keep in mind that you may want to add some Exceptions for sites you don’t trust to prevent them from storing cookies.
  • Under Security, if you have the Warn me when sites try to install add-ons box checked, you can override this warning for certain sites by selecting Exceptions.
  • In the Exceptions dialog box, enter the website URL in the Address of website: field, then select Allow. Repeat this process for each of the links below:
    • http://*
    • https://*

Under Advanced, click the Network tab. There is a checkbox labeled Tell me when a website asks to store data for offline use. Here you can add Exceptions that would override this rule.

Once those settings are set, restart your browser and try accessing the site again.

Security Questions

Q: Why do I need to create a username and password every 60 days?
A: Department of Defense security restrictions require passwords to be changed every 60 days. As the date gets closer to your password expiring, you will receive an automatic reminder with instructions on how to update or reset your password.

Q: Why do I also have to create a profile after creating a username and password?
A: We need to know a bit about you to customize your training. The profile is the second part of the registration process.

Q: What about privacy, security and confidentiality?
A: We take great care to protect your information. Though we have safeguards in place to protect your data, please keep in mind that you should take appropriate safety precautions with your password and user account.

Pop-up Blockers

Q: Why does nothing happen when I select “Launch Course?”
A: MilLife Learning uses pop-up windows to launch courses. If your browser is configured to block pop-up windows, you may receive warning prompts or error messages when trying to launch courses. To ensure you receive the best experience when using our website, we recommend you configure your browser to allow pop-up windows.

Follow the directions below for your browser, to allow MilLife Learning to launch pop-up windows.

Internet Explorer

Open Internet Explorer and verify the following settings:

  • Select Tools and then Internet Options.
  • Once there, select the Privacy tab.
  • In the Pop-up Blocker section, click the Settings button.
  • Enter in the field and then click the Add button.
  • Enter in the field and then click the Add button.
  • Click the Close button to apply the changes and then click OK on the Internet Options window.
  • Exit, restart your browser and try to access the site again.


Open Firefox and verify the following settings:

  • Select Tools.
  • Select the Content tab in the Options window.
  • In the Block pop-up windows section, click the Exceptions button.
  • Enter in the field and then click the Allow button.
  • Enter in the field and then click the Allow button.
  • Click the Close button to apply the changes and then click OK on the Options window.
  • Exit, restart your browser and try to access the site again.


Open Chrome and verify the following settings:

  • Click the Menu button.
  • Select Setting from the list.
  • Click the Show advanced setting link at the bottom of the screen.
  • Scroll down to the Privacy section.
  • In the Privacy section, click the Content settings button.
  • In the Content setting, section click the Manage exceptions button.
  • Enter in the field and then click the Allow button.
  • Enter in the field and then click the Allow button.
  • Click Done to apply changes and then click Done in the Content settings section.
  • Exit, restart your browser and try to access the site again.


Open Safari and verify the following settings:

  • Open the Safari menu
  • Ensure that Block Pop-Up Windows is not checked. If it is checked, click it to disable it.
  • Exit, restart your browser and try to access the site again.

Q: I can’t access some parts of the course (for example, the videos and PDFs).
A: Documents used in courses are in Adobe PDF format (.pdf). Download and install Acrobat Reader (no cost). Many courses also have video or animations that use Flash. Download the Flash Player Plugin (no cost) to your computer.

Error messages

Q: What should I do if I get “You are not eligible for a course” when I try to enroll in certain courses?
A: Certain courses are restricted to certain audiences and have eligibility requirements set. When courses are restricted, those intended to take the course usually receive guidance on how to fill out their profile, so they are eligible to take the course. If you need to take the training, you may need check your profile to ensure you have entered all information correctly.

Q: When I launch a course, I get a security warning that says, “The current web page is trying to open a site in your Trusted sites list. Do you want to allow this?”
A: This is a standard Department of Defense security message. Select Yes to allow this site so your course can begin.

Course Completion

Q: How do I prove that I have taken training?
A: You can download and print your course certificate after you’ve taken the training by selecting Get Certificate on the My Training page.

Q: Will my manager be notified that I have completed a course, or do I need to forward a certificate?
A: Your manager will not be notified. You will need to provide them a copy of your completion certificate.

Q: Can I go back and print my completion certificate?
A: Yes. You can download your certificate after you complete the course at any time from the My Training page. Please note, in the future, you will have to log in to access the page.

General Course Questions

Q: How do I enroll in or launch a course on MilLife Learning?
A: You must be enrolled in a course before you can launch it.

To enroll in and launch a course:

  • Select the Course Catalog link.
  • Browse the list of courses.
  • Select the Enroll link in the action column.
  • Select the Launch Course button on My Training page.

This will open the Course Home page in a new window.

To launch a course:

  • If you have previously enrolled in a course, select Launch Course from either the Course Catalog or My Training page. Either option will also open the Course Home page in a new window.

Q: Can I pause my training and start again where I left off?
A: You can pause or exit anytime and pick up where you left off within 60 days.

Q: Will there be training materials that I can refer to after I finish a course?
A: Certain courses are set up so that you can access your training course materials for reference at any time. Depending on the course, they can be found in such places as a link in the Course Catalog Description or a link on the course page that you can download for later access to the reference materials.

Q: How do I listen to audio files on MilLife Learning?
A: You can listen to the internet audio files on this site directly from your computer. You may not be able to play internet audio files at work due to network restrictions, so a transcript is available on every course for you to read. If you have access to MilLife Learning from home, and your computer has internet access, speakers and a media player, you can listen to the internet audio files from your personal computer. When you select the Windows Media link, a window opens with the media player in it. At the bottom of the player you should see the audio buffering. Play is automatic once the system is ready.

Q: What should I do if I am trying to listen to an audio file but can’t hear anything?
A: If you are not hearing any sound, check the following:

  • Make sure the volume is turned up and not muted on your computer and the media player.
  • At work, make sure you do not have restricted access.
  • If you are using headphones, make sure they are plugged in.
  • Make sure your computer can play sounds.
  • If you do not already have a media player on your system, you can download a free player such as Real Player or Windows Media Player.
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